Perishable Products Return and Refund Policy
At Our Urban Homestead, we take pride in providing fresh, high-quality microgreens. Because microgreens are perishable food products, all sales are final, and we cannot accept physical returns once an order has been delivered or picked up.
Damaged, Spoiled, or Incorrect Products
If your order arrives damaged, spoiled, contaminated, or different from what you ordered, please contact us at orders@oururbanhomestead.com within 24 hours of delivery or pickup.
Please include:
Your name or business name
Order or invoice number
Description of the problem
Clear photographs of the product, packaging, and label
Delivery or pickup date
After reviewing the claim, Our Urban Homestead may provide a replacement, account credit, or refund for the affected product. The appropriate resolution will be determined based on product availability and the circumstances of the claim.
Freshness and Product Care
Microgreens must be refrigerated promptly after delivery and stored according to the care instructions provided. We cannot issue refunds or credits for products that have been improperly stored, left unrefrigerated, mishandled, or kept beyond their recommended shelf life.
Natural differences in color, size, flavor, texture, and appearance may occur because our microgreens are freshly grown agricultural products. These normal variations are not considered defects.
Wholesale Orders
Wholesale customers are responsible for inspecting all products at the time of delivery. Any shortage, damage, quality concern, or incorrect item should be reported to the delivery representative and submitted to orders@oururbanhomestead.com within 24 hours.
Products that have been resold, repackaged, improperly stored, or held outside appropriate refrigeration are not eligible for credit or replacement.
Order Cancellations
Because our microgreens are grown and harvested to meet scheduled orders, cancellations must be received before harvesting or order preparation begins. Orders canceled after preparation has started may not qualify for a refund.
Food-Safety Concerns
If you believe a product may present a food-safety concern, stop using or selling it immediately, keep it refrigerated and separated from other products, and contact us promptly. Please retain the product, packaging, label, lot information, and invoice until we provide further instructions.
Nothing in this policy limits any rights or remedies available under applicable law.
Our Urban Homestead
Email: orders@oururbanhomestead.com
Website: www.oururbanhomestead.com