Privacy Policy
Our Urban Homestead
Effective Date: August 29, 2026
Our Urban Homestead respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your information.
By using our website, placing an order, contacting us, or otherwise providing information to Our Urban Homestead, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
Place an order
Create or use a customer account
Request local delivery
Contact us by email, telephone, website form, text message, or social media
Sign up to receive information, promotions, or product updates
Participate in a promotion, referral program, survey, or other customer program
The information we collect may include:
Name
Billing and delivery address
Email address
Telephone number
Products ordered
Order history
Delivery instructions
Communications you send to us
Payment and transaction information
Other information you voluntarily provide
2. Payment Information
When you make a purchase using a credit card, debit card, or other electronic payment method, your payment may be processed by a third-party payment processor.
Our Urban Homestead does not intentionally store complete credit card or debit card numbers on its own website or business records when payment information is handled directly by a third-party payment processor.
Payment processors may collect and process information according to their own privacy policies, terms, and security practices.
3. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Arrange local pickup or delivery
Communicate with you regarding an order or delivery
Provide customer service
Send order confirmations and receipts
Respond to questions and requests
Maintain customer and transaction records
Improve our products, services, website, and customer experience
Prevent fraudulent or unauthorized transactions
Comply with tax, accounting, legal, or regulatory requirements
Send promotional messages or product information when permitted by law or when you have chosen to receive them
We will not use your personal information for purposes materially different from those described in this policy without providing appropriate notice when required.
4. Local Delivery Information
Because Our Urban Homestead provides local delivery, we may collect and use your name, address, telephone number, delivery instructions, and related order information to complete your delivery.
Delivery information is used for legitimate business purposes such as determining delivery eligibility, planning delivery routes, contacting you regarding your delivery, and delivering your products.
5. How We Share Information
We may share information with trusted service providers when reasonably necessary to operate our business. These providers may include:
Website and e-commerce providers
Payment processors
Email or communication providers
Accounting or bookkeeping services
Delivery, mapping, or routing services
Technology and website-support providers
Government or regulatory authorities when legally required
These providers may receive only the information reasonably necessary for the services they perform.
Our Urban Homestead does not sell or rent customer personal information to third parties for monetary compensation.
We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, government requests, protect our legal rights, prevent fraud, or protect the safety of our customers or others.
6. Cookies and Website Information
Our website or the services used to operate it may use cookies and similar technologies.
These technologies may collect information such as:
Browser type
Device type
Approximate location based on Internet connection
IP address
Pages viewed
Referring pages
Time spent on the website
Shopping-cart activity
This information may be used to operate the website, maintain shopping-cart functionality, understand website usage, improve the customer experience, detect security problems, and measure website performance.
Your browser may allow you to limit or block cookies. Disabling certain cookies may affect the operation of some website or checkout features.
7. Marketing Communications
If you choose to receive promotional emails, text messages, or other marketing communications from us, you may request to stop receiving those communications at any time.
Transactional communications concerning an existing order, payment, delivery, customer-service issue, or other business transaction may still be sent when necessary.
8. Protecting Your Information
We take reasonable administrative, technical, and organizational measures designed to protect the personal information in our possession from unauthorized access, disclosure, misuse, alteration, or loss.
However, no website, electronic communication, Internet transmission, or data-storage system can be guaranteed to be completely secure.
We encourage customers not to send sensitive financial information, passwords, Social Security numbers, or complete credit-card information through ordinary email, text messages, or website contact forms unless the system is specifically designed to receive that information securely.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Completing transactions
Providing customer service
Maintaining accounting and tax records
Resolving disputes
Preventing fraud
Satisfying legal and regulatory requirements
Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of when appropriate.
10. Your Privacy Choices
You may contact Our Urban Homestead to request that we:
Provide information about personal information we maintain about you
Correct inaccurate customer information
Update your contact information
Delete personal information when reasonably possible and legally permitted
Stop sending marketing communications
Certain information may need to be retained for legitimate business or legal purposes, including tax records, transaction records, fraud-prevention records, or information necessary to resolve disputes.
We may take reasonable steps to verify that a privacy request is being made by the person to whom the information relates.
11. Children's Privacy
Our Urban Homestead's website and products are intended for a general audience and are not specifically directed toward children under 13.
We do not knowingly seek to collect personal information online directly from children under 13 without appropriate parental or legal authorization.
If we learn that personal information from a child has been collected in circumstances requiring parental consent, we will take reasonable steps to address the information in accordance with applicable law.
12. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
Our Urban Homestead is not responsible for the privacy practices, security practices, or content of third-party websites and services. Customers should review the applicable privacy policies of those providers when appropriate.
13. Business Transfers
If Our Urban Homestead, its assets, or its operations are reorganized, sold, transferred, merged, or acquired, customer information associated with the business may be transferred as part of that transaction, subject to applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website, technology, services, or applicable legal requirements.
The effective date shown at the top of this policy will indicate when the policy was last updated.
We encourage customers to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact:
Our Urban Homestead
Lake Mary, Florida
Email:sales@oururbanhomestead.com
Phone: 407-720-9367
We will make reasonable efforts to respond to legitimate privacy inquiries and requests in a timely manner.